Professionally

scottI’ve been in the Customer Relationship Management, Knowledge Management, and search industry for over 20 years. The journey started in 1994 when I founded a web-application development company that released a knowledgebase, search engine, and CRM platform prior to companies like Google and Salesforce even being established.

For over two decades I have led business process improvement programs like Knowledge Centered Support (KCS) while also working with almost every major CRM/KM/search platform in existence. I’ve held nearly every role including developer, product manager, technical architect, business analyst, project manager, and sales within multiple industries, namely hi-tech and software, financial services, telecommunications, and healthcare.

Throughout these experiences, one goal has remained unchanged: to help companies deliver the same effortless and satisfying customer experience that I would expect as a customer. If you’re in need of achieving this goal, please contact me – I’d love to help!

Testimonials

“Scott is a human swiss-army knife: he has so broad a skill set, he can always find a way to deliver.”
Scott Davis, CEO, Lyzasoft

“Scott is the cream of the crop. He is incredibly insightful and provides excellent guidance to his customers.”
John Ragsdale, VP Research, Technology Services Industry Association (TSIA)

Education and Certifications

  • Knowledge Centered Support (KCS) certified since 2006
  • Project Management Professional (PMP) certified since 2005
  • Masters of Business Administration (MBA), University of Kansas
  • International Business program, Ecole supérieure de Commerce de Clermont-Ferrand, France
  • Computer Science B.S., University of Kansas School of Engineering
  • Institute of Electrical and Electronics Engineers (IEEE)

Additional Information


Personally

Nothing is more important than my faith and family.

I have taught Sunday school for over a decade and served in numerous leadership positions within my church. I truly believe that you make a life by what you give, and so I give generously of my time and money to charity.

I have known my wife since 1st grade and asked her to marry me only 6 months after bumping back into her after college. Our family loves backcountry camping, mountain biking, hiking, skiing, and snowboarding – all right out our backdoor in beautiful Steamboat Springs, Colorado.


Photography

An avocation that introduces me to new landscapes, interesting people, and impactful personal projects while donating 100% of the proceeds to charity. I have to admit also enjoying seeing my photographs displayed in homes, office buildings, art galleries, and media publications across the country.

My favorite photograph is the one I’m going to take tomorrow. Follow me on Facebook and Instagram to see each new image.