About Scott Bideau
I’ve been in the Customer Relationship Management, Knowledge Management, and search industry for over 20 years. The journey started in 1994 when I founded a web-application development company that released a knowledgebase, search engine, and CRM platform prior to companies like Google and Salesforce even being established.
For over two decades I have led business process improvement programs like Knowledge Centered Support (KCS) while also working with almost every major CRM/KM/search platform in existence. I’ve held nearly every role including developer, product manager, technical architect, business analyst, project manager, and sales within multiple industries, namely hi-tech and software, financial services, telecommunications, and healthcare.
Throughout these experiences, one goal has remained unchanged: to help companies deliver the same effortless and satisfying customer experience that I would expect as a customer. If you’re in need of achieving this goal, please contact me – I’d love to help!
Education and Certifications
- Knowledge Centered Support (KCS) certified since 2006
- Project Management Professional (PMP) certified since 2005
- Masters of Business Administration (MBA), University of Kansas
- International Business program, Ecole supérieure de Commerce de Clermont-Ferrand, France
- Computer Science B.S., University of Kansas School of Engineering
- Institute of Electrical and Electronics Engineers (IEEE)
- LinkedIn Profile
- Twitter: @scottbideau
- Company I founded in 1995 (while still in high school): cephasinnovation.com
Nothing is more important than my faith and family.
I have taught Sunday school for over a decade and served in numerous leadership positions within my church. I truly believe that you make a life by what you give, and so I give generously of my time and money to charity.
I have known my wife since 1st grade and asked her to marry me only 6 months after bumping back into her after college. Our family loves backcountry camping, mountain biking, hiking, skiing, and snowboarding – all right out our backdoor in beautiful Steamboat Springs, Colorado.
An avocation that introduces me to new landscapes, interesting people, and impactful personal projects while donating 100% of the proceeds to charity. I have to admit also enjoying seeing my photographs displayed in homes, office buildings, art galleries, and media publications across the country.