A comprehensive and candid look at the last three decades of Knowledge Management alongside what lies ahead, including topics like:

  • Generative AI
  • Knowledge-Centered Service (KCS)
  • Intelligent Swarming
  • Executive Sponsorship & ROI
  • Effortless Experiences
  • KM Vendor Strategies

The research behind this report is being conducted through 1:1 interviews with a wide variety of individuals ranging from knowledge consumers to SVPs in charge of worldwide support teams. These interviewees work for companies ranging in size from several thousand employees and a couple hundred million in revenue to 100,000+ employees and $35+ billion in revenue. Multiple technology vendors, consultants, and industry thought leaders are also being interviewed.

How to Participate

Registration for interviews is now closed while I work on creating the report.