A comprehensive and candid look at the last three decades of Knowledge Management alongside what lies ahead, including topics like:

• Generative AI
• Knowledge-Centered Service (KCS)
• Intelligent Swarming
• Executive Sponsorship & ROI
• Effortless Experiences
• KM Vendor Strategies

The research behind this report is being conducted through 1:1 interviews with a wide variety of individuals ranging from knowledge consumers to SVPs in charge of worldwide support teams. These interviewees work for companies ranging in size from several thousand employees and a couple hundred million in revenue to 100,000+ employees and $35+ billion in revenue. Multiple technology vendors, consultants, and industry thought leaders are also being interviewed.

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