Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.
Topics included:
- How to exponentially grow a self-service community for both user adoption and case deflection
(Sandy Rivas, Sr. Communities Program Manager, Microsoft) - Do Your KM Practices Spark Joy? It’s Time to Subtract!
(Ryan Mathews, Director of Digital Support, NetApp)
NEW: Slides Download
How Microsoft Grew Their Self-Service Customer Community by 150X in Just 4 Years!
Presented by Sandy Rivas (Microsoft)
Do Your KM Practices Spark Joy? It’s Time to Subtract!
Presented by Ryan Mathews (NetApp) and David Kay (DB Kay & Assoc)
In Memory of Lynda King: A $1,000 donation was made on the group’s behalf to the Maher Ashram orphanage in memory of Lynda King, who recently passed away. Lynda was just as big of a champion for the kids at this orphanage as she was for the knowledge management community.