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2024 TSIA Interact Recap & State of KM Report Preview
After many great sessions, a few final interviews for my upcoming State of KM report, and numerous casual conversations at TSIA World Interact in Orlando, I left the conference with increased certainty about one topic I have been thinking a lot about lately. Too many companies are still experiencing difficulty in transitioning from AI hype…
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The State of Knowledge Management (2024)
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A comprehensive and candid look at the last three decades of Knowledge Management alongside what lies ahead, including topics like: The research behind this report is being conducted through 1:1 interviews with a wide variety of individuals ranging from knowledge consumers to SVPs in charge of worldwide support teams. These interviewees work for companies ranging…
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Personal Bio
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Personally… I try to live life to the fullest while making a difference in my community. In addition to being a corporate strategy advisor, I am also a: Photography has taken me to some of the most beautiful locations in the world and introduced me to an amazing array of people… Mountain Biking My MTB…
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Building Trusted AI
How can confidential information like PII, financial data, and intellectual property be protected in an artificial intelligence world? Aaron Fulkerson, founder of Mindtouch, former ServiceNOW GM, and current CEO of Opaque Systems, discusses privacy-preserving solutions, even in highly regulated industries like financial services and healthcare. SPAR Solutions founder Swami Ganapathy also discusses some of the challenges…
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Profits with a Purpose
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Profits with a Purpose I strive to make a positive difference in my local community and beyond. For over three decades, I have consistently, The income I earn from my clients combined with the flexibility my consulting business provides enables this strategy – and for that, I am very grateful! “For it is in giving…
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Professional Bio
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Strategic advisor to customer support and employee experience organizations, technology vendors, and system integration firms with a focus on knowledge management (KM), enterprise search, and artificial intelligence (AI). More info: linkedin.com/in/scottbideauSee also: Personal Bio and Scott Bideau Photography Advisory services provided under Cephas Innovation, LLC. “Scott is the cream of the crop. He is incredibly insightful…
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Generative AI: Prompt Curation, Management, and Sharing
Prompts are valuable content assets that should receive careful attention. They serve as the new currency and intellectual property in your organization. In this session, Jason Kaufman, President of Irrevo, discusses how to apply knowledge management best practices to capture, organize, and share Generative AI prompts, ensuring your teams can utilize and refine them effectively…
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Tactical Implementation Ideas for Generative AI
Now that we’ve completed the 101 and 201 classes for Gen AI, let’s go beyond the hype and talk about tactical, real-world uses of implementing Generative AI within knowledge management and support, including concepts like: 1. How to automatically summarize information from multiple documents and present to a user in self-service rather than relying on an agent to do…
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Generative AI: LLMs, Vector Databases, Retrieval Augmented Generation, and More
Our last session, Inside the Minds of Generative AI, was the most popular yet. So we followed that up with this 201-level class, including a deeper dive into LLMs and an overview of Vector Databases, Retrieval Augmented Generation (RAG), and more.