Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.
NEW: Slides Download
How Microsoft Grew Their Self-Service Customer Community by 150X in Just 4 Years!
Presented by Sandy Rivas (Microsoft)
Do Your KM Practices Spark Joy? It’s Time to Subtract!
Presented by Ryan Mathews (NetApp) and David Kay (DB Kay & Assoc)
Topics will include:
- How to exponentially grow a self-service community for both user adoption and case deflection
(Sandy Rivas, Sr. Communities Program Manager, Microsoft)
- Do Your KM Practices Spark Joy? It’s Time to Subtract!
(Ryan Mathews, Director of Digital Support, NetApp)
Each topic will include a brief (15 to 20 minute) presentation followed by 15 to 30 minutes of open discussion amongst the attendees and presenters.
In Memory of Lynda King: A $1,000 donation will also be made on the group’s behalf to the Maher Ashram orphanage in memory of Lynda King, who recently passed away. Lynda was just as big of a champion for the kids at this orphanage as she was for the knowledge management community.
When: October 8, 2021 from 9am – 11am pacific
How: Web conference to be sent after registration
Registration is limited in order to keep this as a more intimate event where attendees can collaborate together. Reserve your spot by completing the form below.
This event has already occurred. Registration is now closed.