KM Best Practices: Oct 8th Kickoff Event

Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.

Topics included:

NEW: Slides Download

How Microsoft Grew Their Self-Service Customer Community by 150X in Just 4 Years!
Presented by Sandy Rivas (Microsoft)

Do Your KM Practices Spark Joy? It’s Time to Subtract!
Presented by Ryan Mathews (NetApp) and David Kay (DB Kay & Assoc)

In Memory of Lynda King: A $1,000 donation was made on the group’s behalf to the Maher Ashram orphanage in memory of Lynda King, who recently passed away. Lynda was just as big of a champion for the kids at this orphanage as she was for the knowledge management community.

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