KM Best Practices: Oct 8th Kickoff Event

Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.

NEW: Slides Download

How Microsoft Grew Their Self-Service Customer Community by 150X in Just 4 Years!
Presented by Sandy Rivas (Microsoft)

Do Your KM Practices Spark Joy? It’s Time to Subtract!
Presented by Ryan Mathews (NetApp) and David Kay (DB Kay & Assoc)


Topics will include:

Each topic will include a brief (15 to 20 minute) presentation followed by 15 to 30 minutes of open discussion amongst the attendees and presenters.

Free Giveaway: At the finale, two lucky participants will be given a Logitech Streamcam or Blue Yeti mic.

In Memory of Lynda King: A $1,000 donation will also be made on the group’s behalf to the Maher Ashram orphanage in memory of Lynda King, who recently passed away. Lynda was just as big of a champion for the kids at this orphanage as she was for the knowledge management community.

When: October 8, 2021 from 9am – 11am pacific
How: Web conference to be sent after registration

Registration is limited in order to keep this as a more intimate event where attendees can collaborate together. Reserve your spot by completing the form below.

Registration Form

This event has already occurred. Registration is now closed.


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