In this recording of the January 19th KM Best Practices group meeting, you can hear Jeff Harling, Head of Global Self-Service at Zoom, Monique Cadena, Knowledge & Collaboration Leader at Akamai, and Christina Roosen, Sr. Community Program Manager at Akamai share their combined experience of 50+ years in knowledge management across other companies like Avaya, Comcast, Ring Central, Aspect Software, Zendesk, Quest Software, and Dell, including awards such as “KCS Innovator” and “JD Power & Associates Customer Excellence.”

Other special guests like Karen Cerroni and Kate Leggett (VP and Principal Analyst at Forrester) later joined in on a panel discussion about KCS.

At the end, a $1,000 donation was made to the Launch Pad Teen Center and a Logitech Streamcam and pair of Nike shoes were given away to two of our lucky attendees in appreciation for their valuable participation in the discussion.

Slides download link