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Profits with a Purpose
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Profits with a Purpose I strive to make a positive difference in my local community and beyond. For over three decades, I have consistently, The income I earn from my clients combined with the flexibility my consulting business provides enables this strategy – and for that, I am very grateful! “For it is in giving…
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In-Product Help, the Ultimate Self-Service
“1/3 of customers would rather clean the toilet than call customer service.” – 2015 Aspect CX survey For all the considerable investments vendors have made in self-service, customers report only a 45% success rate according to the latest benchmark from the Technology Services Industry Association (TSIA). Most vendors make their customer leave the product, login to a…