Author: Scott Bideau Page 1 of 4

KM Best Practices: April 19th, 2022 (Event #3)

In this recording of the April 19th KM Best Practices group meeting, you can hear from:

  • Laurel Poertner, Director of Knowledge Services at F5 and former KM leader at Coveo, Irrevo, Aptean, and Knova.
  • Libby Healy, Knowledge Manager at Waters Corporation and former KM leader at Tyler Technologies and Athenahealth.
  • John Ragsdale, Distinguished Researcher and VP of Technology Ecosystems at the Technology Services Industry Association (TSIA) and former Forrester analyst as well as former KM/CRM leader at Clarify, Nortel, and Answer Systems.

…share the knowledge management best practices that they have observed, created, and enacted that helped them mitigate the unique challenges presented by Covid-19, including the sudden shift to a remote workforce and the resulting effects of the “great resignation.”

I Need a Break From the Webcam

I worked remotely for 20 years before Covid and probably attended 10,000+ successfull web conference meetings that consisted of just audio and screen share. After reluctantly trying the constant webcam thing for 2 years, I can confidently report back that it is overrated. Add in the awkward virtual backgrounds and it feels like a habit that we all fell into and nobody wants to admit it might have been a mistake. Except for researchers, who have long warned us about this problem (see links below), and my eye doctor, who told me he is seeing more and more patients complaining of headaches and vision problems in the past 2 years.

KM Best Practices: Jan 19th Event

In this recording of the January 19th KM Best Practices group meeting, you can hear Jeff Harling, Head of Global Self-Service at Zoom, Monique Cadena, Knowledge & Collaboration Leader at Akamai, and Christina Roosen, Sr. Community Program Manager at Akamai share their combined experience of 50+ years in knowledge management across other companies like Avaya, Comcast, Ring Central, Aspect Software, Zendesk, Quest Software, and Dell, including awards such as “KCS Innovator” and “JD Power & Associates Customer Excellence.”

KM Best Practices: Oct 8th Kickoff Event

Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.

My Inflatable Standup Paddleboard (iSUP) Setup for Fly Fishing

My first attempt at fly fishing from a standup paddleboard was essentially a mitigated disaster while trying to deal with wind, too much clutter on the boat deck, and fish that were easily spooked. I have since learned to actually catch fish from the inflatable SUP but recently spent a lot of effort trying to streamline everything to become more stealthy for sight fishing. I’m pretty happy with the results, which I have documented in this post.

Giving Back During COVID-19

An interview on what I and others can do to help our community during COVID-19, including my pledge to donate 100% of 2020 sales bonuses to organizations and charities assisting with COVID relief.

Findlay Subaru and the Prescott Mountain Bike Alliance Partner Up to Blaze a New Trailhead in Prescott

Findlay Subaru’s latest venture includes working with the Prescott Mountain Biking Alliance (PMBA) to help fund through corporate sponsorship the building of a new trailhead for the Spence Basin trail system. The new trailhead will be called the Spence Springs Trail Head. Vice President on the Board of PMBA, Scott Bideau explains the work that has been done at Spence Basin.

Families Rave About Opportunities Offered Through Help Portrait Prescott

Help Portrait Prescott is a new local chapter of a national organization that offers to individuals and families who could not otherwise afford it a posed, professional portrait in a studio environment. Each individual is given an 8 x 10 framed portrait; families receive an 11 x 14 frame. All are given digital shots and coupons to make additional low-cost prints.

Help Portrait Prescott: A new event of ‘creativity and empathy’ for people struggling in life

Scott Bideau, the organizer of Help Portrait Prescott, holds a portrait from a similar event a few years ago of a family who arranged for the portrait to send to their daughter serving in Iraq. The father in the photograph was a community leader who died two years later from lung issues he suffered after volunteering to assist his brother at Ground Zero after the 9/11 attacks. (Nanci Hutson/Courier)

LTE Error in Windows 10: “Can’t connect to this network. Enter an apn and try again.”

  1. About a month after I fixed my “SIM PIN2” error on the LTE card installed inside my new laptop, I started experiencing the following error when attempting to connect:

“Can’t connect to this network. Enter an apn and try again.”

If you have this problem or are generally looking how to override a Windows 10 default driver, I may be able to help.

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