
2025 Whiskey Off-Road 25-Proof Training Rides
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Overview: The routes below offer a progressive training plan that introduces more miles, more elevation, and more technical features at each phase. This will make your race day more enjoyable while also extending courtesy to the other racers by practicing… Read More
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Overview: The routes below offer a progressive training plan that introduces more miles, more elevation, and more technical features at each phase. This will make your race day more enjoyable while also extending courtesy to the other racers by practicing… Read More
Organizations constantly struggle to acheive lasting success with a knowledge management system (KMS). With over 20 years of experience in KM implementation consulting and sales, I’ve found that many challenges begin early with a flawed system evaluation approach. Choosing an… Read More
After many great sessions, a few final interviews for my upcoming State of KM report, and numerous casual conversations at TSIA World Interact in Orlando, I left the conference with increased certainty about one topic I have been thinking a… Read More
How can confidential information like PII, financial data, and intellectual property be protected in an artificial intelligence world? Aaron Fulkerson, founder of Mindtouch, former ServiceNOW GM, and current CEO of Opaque Systems, discusses privacy-preserving solutions, even in highly regulated industries like… Read More
Prompts are valuable content assets that should receive careful attention. They serve as the new currency and intellectual property in your organization. In this session, Jason Kaufman, President of Irrevo, discusses how to apply knowledge management best practices to capture,… Read More
Now that we’ve completed the 101 and 201 classes for Gen AI, let’s go beyond the hype and talk about tactical, real-world uses of implementing Generative AI within knowledge management and support, including concepts like: 1. How to automatically summarize information from multiple documents… Read More
Our last session, Inside the Minds of Generative AI, was the most popular yet. So we followed that up with this 201-level class, including a deeper dive into LLMs and an overview of Vector Databases, Retrieval Augmented Generation (RAG), and… Read More
What exactly is generative AI, how does it actually work, is it truly intelligent, why does it hallucinate, and how can businesses use this technology? In this KM Best Practices session, some of the best minds in the space address… Read More
John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. He recently shared a wealth of knowledge with me, including how he started in support and KM, why vendors aren’t finding success with support improvements,… Read More