Author: Scott Bideau Page 1 of 3

How Mr. Rogers Got Me Through the Year of Covid

There are three things I’ll never forget about March 2020. One was my wife, a nurse, explaining to her medically ignorant husband about how a new type of coronavirus was about to change the world. Second, I recall sitting at a restaurant and telling our kids that it might be the last time we go anywhere in public for quite a while – a sort of beta to our upcoming year of social distancing. Lastly, I remember watching “Won’t You Be My Neighbor,” a documentary about Mr. Rogers.

Giving Back During COVID-19

An interview on what I and others can do to help our community during COVID-19, including my pledge to donate 100% of 2020 sales bonuses to organizations and charities assisting with COVID relief.

Findlay Subaru and the Prescott Mountain Bike Alliance Partner Up to Blaze a New Trailhead in Prescott

Findlay Subaru’s latest venture includes working with the Prescott Mountain Biking Alliance (PMBA) to help fund through corporate sponsorship the building of a new trailhead for the Spence Basin trail system. The new trailhead will be called the Spence Springs Trail Head. Vice President on the Board of PMBA, Scott Bideau explains the work that has been done at Spence Basin.

scottbideauphotography.com

Families Rave About Opportunities Offered Through Help Portrait Prescott

Help Portrait Prescott is a new local chapter of a national organization that offers to individuals and families who could not otherwise afford it a posed, professional portrait in a studio environment. Each individual is given an 8 x 10 framed portrait; families receive an 11 x 14 frame. All are given digital shots and coupons to make additional low-cost prints.

Help Portrait Prescott: A new event of ‘creativity and empathy’ for people struggling in life

Scott Bideau, the organizer of Help Portrait Prescott, holds a portrait from a similar event a few years ago of a family who arranged for the portrait to send to their daughter serving in Iraq. The father in the photograph was a community leader who died two years later from lung issues he suffered after volunteering to assist his brother at Ground Zero after the 9/11 attacks. (Nanci Hutson/Courier)

LTE Error in Windows 10: “Can’t connect to this network. Enter an apn and try again.”

  1. About a month after I fixed my “SIM PIN2” error on the LTE card installed inside my new laptop, I started experiencing the following error when attempting to connect:

“Can’t connect to this network. Enter an apn and try again.”

If you have this problem or are generally looking how to override a Windows 10 default driver, I may be able to help.

RIP Customer Service. Long Live Customer Empowerment!

Customer service is dying a painful death. My friend and industry analyst Esteban Kolsky predicts extinction by 2025 while Salesforce has already called it. Regardless of the exact end date, only the vendors who successfully transition to a model of customer empowerment and independence will survive.

If You Don’t Do It This Year, You’ll Be One Year Older When You Do

I saw my first Warren Miller ski film in 1998. Some friends and I were watching it over college winter break, and before the movie was over, I had convinced several of them to leave that night for a ski trip to Colorado.  I would soon fall in love with life in a ski town and eventually do as Warren recommended in the movie: move there.

Knowledge-Centered Service (KCS)

My Personal Experiment with Crowdsourced Knowledge-Centered Service (KCS)®

The embedded broadband chip inside my new laptop wasn’t working. Neither my cell provider nor the PC manufacturer’s support website offered a resolution even though the problem was commonly complained about online. I eventually fixed the issue myself and decided that if vendors refuse to publish knowledge content on their website, then I’ll do so on mine! And thus began my personal experiment with crowdsourced Knowledge-Centered Service (KCS)®.

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