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In this recording of the January 19th KM Best Practices group meeting, you can hear Jeff Harling, Head of Global Self-Service at Zoom, Monique Cadena, Knowledge & Collaboration Leader at Akamai, and Christina Roosen, Sr. Community Program Manager at Akamai… Read More
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KM Best Practices: Oct 8th Kickoff Event
Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts. Topics… Read More
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My Inflatable Standup Paddleboard Setup for Fly Fishing
My first attempt at fly fishing from a standup paddleboard was essentially a mitigated disaster while trying to deal with wind, too much clutter on the boat deck, and fish that were easily spooked. I have since learned to actually… Read More
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Big Agnes Copper Spur vs Tiger Wall
As a former Steamboat Springs local, I’m a bit biased toward the hometown team of Big Agnes. Having already used their Fly Creek and Copper Spur tents, I was excited to try the blended design of the new Tiger Wall… Read More
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Freeze-Dried Meals For People With Food Sensitivities and Allergies
I know firsthand how challenging it is to deal with food sensitivities and allergies, especially in the backcountry. So after researching what pre-packaged, freeze-dried meals were compatible with my various medical restrictions, I built a comprehensive chart for the more… Read More
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My Backpacking Gear
I started backpacking in high school with an external frame pack, a 4-pound sleeping bag thrown on top of a heavy foam pad, a tent that would drip condensation on my face nearly every night, and a wardrobe that oftentimes… Read More
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My First Bikepacking Trip
I like biking, camping, and backpacking, so I was sure to enjoy bikepacking. But I didn’t really know much about it or have any specific gear when I decided to give things a try. And thus began a couple weeks… Read More
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Family of 4 Backpacking Through Mt. Sneffels Wilderness
My first multi-day backpacking trip was a 5-night excursion through the San Juan mountains of Colorado. The snow-capped fourteeners and lush river valleys were quite a sight for a 14-year-old from Kansas. Flash forward nearly three decades and I was… Read More
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How to Put On a Local Help-Portrait Event
This year marks the 10th anniversary of Help-Portrait, a global movement of photographers, hairstylists, and makeup artists using their time, tools, and expertise to give back to those in need. I was fortunate enough to get involved with this event… Read More
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RIP Customer Service. Long Live Customer Empowerment!
Customer service is dying a painful death. My friend and industry analyst Esteban Kolsky predicts extinction by 2025 while Salesforce has already called it. Regardless of the exact end date, only the vendors who successfully transition to a model of customer empowerment… Read More
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- Bikepacking (1)
- Boat Camping (1)
- Fly Fishing (1)
- Camping (6)
- Photography (5)
- Professional (21)
- Generative AI (5)
- Knowledge Management (13)