Category: Knowledge Management

  • KM Best Practices: Jan 19th Event

    KM Best Practices: Jan 19th Event

    In this recording of the January 19th KM Best Practices group meeting, you can hear Jeff Harling, Head of Global Self-Service at Zoom, Monique Cadena, Knowledge & Collaboration Leader at Akamai, and Christina Roosen, Sr. Community Program Manager at Akamai share their combined experience of 50+ years in knowledge management across other companies like Avaya,…

  • KM Best Practices: Oct 8th Kickoff Event

    KM Best Practices: Oct 8th Kickoff Event

    Join leaders from Microsoft and NetApp to discuss a variety of best practices around knowledge management and customer support in this special web event facilitated by David Kay and Scott Bideau, both seasoned Knowledge-Centered Service (KCS) and KM experts.